Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
Next revisionBoth sides next revision
inbox:support [2019/04/06 00:19] – [Getting Help on the Forum] optimized vgaeterainbox:support [2019/04/06 04:51] – header style unified vgaetera
Line 1: Line 1:
-====== Getting Support ======+====== Getting support ======
 ===== Introduction ===== ===== Introduction =====
 OpenWrt is free software, support for it is provided on a voluntary basis by the developers and fellow users. OpenWrt is free software, support for it is provided on a voluntary basis by the developers and fellow users.
Line 10: Line 10:
 However, don't be frightened, but see it as a guide on how to solve your problems quickly, efficiently, and without annoying too many people all around the globe. However, don't be frightened, but see it as a guide on how to solve your problems quickly, efficiently, and without annoying too many people all around the globe.
  
-===== General Help =====+===== General help =====
   * **Attempt to solve the problem yourself.** We hate being asked about every trivial thing that might possibly go wrong, especially if it's something we've already answered numerous times before. Read the [[docs:start|OpenWrt Wiki documentation]] (including the Troubleshooting page) and [[https://forum.openwrt.org/search|search OpenWrt Forum]] first. **Be sure to tell us what you've read and already tried.**   * **Attempt to solve the problem yourself.** We hate being asked about every trivial thing that might possibly go wrong, especially if it's something we've already answered numerous times before. Read the [[docs:start|OpenWrt Wiki documentation]] (including the Troubleshooting page) and [[https://forum.openwrt.org/search|search OpenWrt Forum]] first. **Be sure to tell us what you've read and already tried.**
   * **Don't be annoying.** The firmware is free, any support you get is provided on a voluntary basis. Nobody has any obligation to fix your problem, especially if they don't think you deserve it. Be polite, be patient and **don't repeat your question or post it to multiple places.**   * **Don't be annoying.** The firmware is free, any support you get is provided on a voluntary basis. Nobody has any obligation to fix your problem, especially if they don't think you deserve it. Be polite, be patient and **don't repeat your question or post it to multiple places.**
Line 20: Line 20:
 See also: [[:bugs|Reporting Bugs]] See also: [[:bugs|Reporting Bugs]]
  
-===== Getting Help on the Forum =====+===== Getting help on the forum =====
   * **If later you find an error in your post you may edit it.** Generally this is done by adding an "EDIT:" post script to explain the changes. This helps to avoid misleading other readers.   * **If later you find an error in your post you may edit it.** Generally this is done by adding an "EDIT:" post script to explain the changes. This helps to avoid misleading other readers.
   * **Cross posting to multiple categories is not tolerated and may result in a negative response from the community.** Attempt to add to an existing thread before creating a new one, this will help keep information organized and make it easier to search. Make sure your question fits to the topic.   * **Cross posting to multiple categories is not tolerated and may result in a negative response from the community.** Attempt to add to an existing thread before creating a new one, this will help keep information organized and make it easier to search. Make sure your question fits to the topic.
-  * If you don't frequent the forums and need an email notification then please use the "Subscribe to this topic" link at the bottom of the pages to receive an email when a new post is made. Asking for an email reply is considered rude.+  * **Asking for an email reply is considered rude.** If you don't frequent the forums and need an email notification then please use the "Subscribe to this topic" link at the bottom of the pages to receive an email when a new post is made.
   * **Please use "Preformatted text </>" for long logs, scripts and configs.** This improves readability and keeps your message compact, so other users do not have to scroll down half a kilometer to get to the next message.   * **Please use "Preformatted text </>" for long logs, scripts and configs.** This improves readability and keeps your message compact, so other users do not have to scroll down half a kilometer to get to the next message.
   * **Be patient.** We have users from all over the world, therefore give your posting at least 24h time to reach the whole globe. Even if you do not get an answer within 24h, be more patient. If after a reasonable amount of time (3-7 days) there is still no answer, you may bump your question. Still no answer? Maybe there is nobody in the forum that can answer your question.   * **Be patient.** We have users from all over the world, therefore give your posting at least 24h time to reach the whole globe. Even if you do not get an answer within 24h, be more patient. If after a reasonable amount of time (3-7 days) there is still no answer, you may bump your question. Still no answer? Maybe there is nobody in the forum that can answer your question.
Line 29: Line 29:
 Follow: [[https://forum.openwrt.org/|OpenWrt Forum]] Follow: [[https://forum.openwrt.org/|OpenWrt Forum]]
  
-===== Getting Help on IRC =====+===== Getting help on IRC =====
 We really hate getting support questions on IRC. We really hate getting support questions on IRC.
 Why? IRC is a way to chat with the developers and other OpenWrt users, it's not a toll free technical support hotline. Why? IRC is a way to chat with the developers and other OpenWrt users, it's not a toll free technical support hotline.
Line 41: Line 41:
 Follow: **#openwrt** IRC channel on [[http://freenode.net/|Freenode]] Follow: **#openwrt** IRC channel on [[http://freenode.net/|Freenode]]
  
-==== Asking Questions ====+==== Asking questions ====
   * **"Nobody is answering my questions".** If nobody expresses an interest in your questions then don't keep asking them. Be patient. If someone wants to answer your question they will. Don't expect an answer to every question. We're more likely to answer one good question than 20+ trivial questions. People are generally more interested in chatting than providing support.   * **"Nobody is answering my questions".** If nobody expresses an interest in your questions then don't keep asking them. Be patient. If someone wants to answer your question they will. Don't expect an answer to every question. We're more likely to answer one good question than 20+ trivial questions. People are generally more interested in chatting than providing support.
   * Do not repeat the exact same question just because someone new has entered. Do not repeat the exact same question just because something has been said since you asked two minutes ago.   * Do not repeat the exact same question just because someone new has entered. Do not repeat the exact same question just because something has been said since you asked two minutes ago.
Line 48: Line 48:
   * Remember, nobody is going to look through the logs to see if your question was answered //correctly//. You might get bad advice and you'll probably be gone before anyone notices.    * Remember, nobody is going to look through the logs to see if your question was answered //correctly//. You might get bad advice and you'll probably be gone before anyone notices. 
  
-==== General Recommendations ====+==== General recommendations ====
   * **Don't be lazy.** While it's common to see sentences with improper spelling or grammar due to the casual nature of IRC, please don't be excessively lazy. Excessive abbreviation is not tolerated - this is not AOL and this isn't an SMS message. If I need a magic decoder ring just to figure out what you're saying I'll probably just kick you from the channel. Hint - "u" is actually spelled "you".   * **Don't be lazy.** While it's common to see sentences with improper spelling or grammar due to the casual nature of IRC, please don't be excessively lazy. Excessive abbreviation is not tolerated - this is not AOL and this isn't an SMS message. If I need a magic decoder ring just to figure out what you're saying I'll probably just kick you from the channel. Hint - "u" is actually spelled "you".
   * **Disable any scripts which may become annoying.** Away/back messages should not be printed publicly. It's fine if you're in the middle of a conversation and need to excuse yourself for a few minutes but don't use a script to announce it to the entire IRC network. Colors and text attributes (bold, inverse) are not widely supported and tend to be an eyesore even when they're supported.   * **Disable any scripts which may become annoying.** Away/back messages should not be printed publicly. It's fine if you're in the middle of a conversation and need to excuse yourself for a few minutes but don't use a script to announce it to the entire IRC network. Colors and text attributes (bold, inverse) are not widely supported and tend to be an eyesore even when they're supported.
  • Last modified: 2021/06/01 11:35
  • by someothertime