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| Both sides previous revision Previous revision Next revision | Previous revision Next revisionBoth sides next revision | ||
| inbox:support [2019/04/05 23:26] – links optimized vgaetera | inbox:support [2019/04/06 04:51] – header style unified vgaetera | ||
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| - | ====== Getting | + | ====== Getting |
| ===== Introduction ===== | ===== Introduction ===== | ||
| OpenWrt is free software, support for it is provided on a voluntary basis by the developers and fellow users. | OpenWrt is free software, support for it is provided on a voluntary basis by the developers and fellow users. | ||
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| However, don't be frightened, but see it as a guide on how to solve your problems quickly, efficiently, | However, don't be frightened, but see it as a guide on how to solve your problems quickly, efficiently, | ||
| - | ===== General | + | ===== General |
| * **Attempt to solve the problem yourself.** We hate being asked about every trivial thing that might possibly go wrong, especially if it's something we've already answered numerous times before. Read the [[docs: | * **Attempt to solve the problem yourself.** We hate being asked about every trivial thing that might possibly go wrong, especially if it's something we've already answered numerous times before. Read the [[docs: | ||
| * **Don' | * **Don' | ||
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| See also: [[: | See also: [[: | ||
| - | ===== Getting | + | ===== Getting |
| - | * If later you find an error in your post you may edit it. Generally this is done by adding an " | + | |
| - | * Attempt to add to an existing thread before creating a new one, this will help keep information organized and make it easier to search. Make sure your question fits to the topic. **Cross posting to multiple categories | + | |
| - | | + | |
| * **Please use " | * **Please use " | ||
| * **Be patient.** We have users from all over the world, therefore give your posting at least 24h time to reach the whole globe. Even if you do not get an answer within 24h, be more patient. If after a reasonable amount of time (3-7 days) there is still no answer, you may bump your question. Still no answer? Maybe there is nobody in the forum that can answer your question. | * **Be patient.** We have users from all over the world, therefore give your posting at least 24h time to reach the whole globe. Even if you do not get an answer within 24h, be more patient. If after a reasonable amount of time (3-7 days) there is still no answer, you may bump your question. Still no answer? Maybe there is nobody in the forum that can answer your question. | ||
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| Follow: [[https:// | Follow: [[https:// | ||
| - | ===== Getting | + | ===== Getting |
| We really hate getting support questions on IRC. | We really hate getting support questions on IRC. | ||
| Why? IRC is a way to chat with the developers and other OpenWrt users, it's not a toll free technical support hotline. | Why? IRC is a way to chat with the developers and other OpenWrt users, it's not a toll free technical support hotline. | ||
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| Follow: **# | Follow: **# | ||
| - | ==== Asking | + | ==== Asking |
| * **" | * **" | ||
| * Do not repeat the exact same question just because someone new has entered. Do not repeat the exact same question just because something has been said since you asked two minutes ago. | * Do not repeat the exact same question just because someone new has entered. Do not repeat the exact same question just because something has been said since you asked two minutes ago. | ||
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| * Remember, nobody is going to look through the logs to see if your question was answered // | * Remember, nobody is going to look through the logs to see if your question was answered // | ||
| - | ==== General ==== | + | ==== General |
| * **Don' | * **Don' | ||
| * **Disable any scripts which may become annoying.** Away/back messages should not be printed publicly. It's fine if you're in the middle of a conversation and need to excuse yourself for a few minutes but don't use a script to announce it to the entire IRC network. Colors and text attributes (bold, inverse) are not widely supported and tend to be an eyesore even when they' | * **Disable any scripts which may become annoying.** Away/back messages should not be printed publicly. It's fine if you're in the middle of a conversation and need to excuse yourself for a few minutes but don't use a script to announce it to the entire IRC network. Colors and text attributes (bold, inverse) are not widely supported and tend to be an eyesore even when they' | ||