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| Both sides previous revision Previous revision Next revision | Previous revision Next revisionBoth sides next revision | ||
| inbox:support [2019/04/05 23:11] – formatting optimized, links updated vgaetera | inbox:support [2019/04/06 04:51] – header style unified vgaetera | ||
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| - | ====== Getting | + | ====== Getting |
| - | <WRAP info> | + | ===== Introduction ===== |
| OpenWrt is free software, support for it is provided on a voluntary basis by the developers and fellow users. | OpenWrt is free software, support for it is provided on a voluntary basis by the developers and fellow users. | ||
| We will try to answer all questions but please understand that it is not our duty to support you. | We will try to answer all questions but please understand that it is not our duty to support you. | ||
| - | + | If that seems like a strange concept then you need to read the following essay: [[http:// | |
| - | If that seems like a strange concept then you need to read the following essay: | + | Reading |
| - | Reading | + | |
| If you feel a slightly grumpy tone in the following sections, please take it as a sign that developers and admins are serious about this. | If you feel a slightly grumpy tone in the following sections, please take it as a sign that developers and admins are serious about this. | ||
| Imagine being one of them, hearing the same questions over and over again. | Imagine being one of them, hearing the same questions over and over again. | ||
| - | |||
| However, don't be frightened, but see it as a guide on how to solve your problems quickly, efficiently, | However, don't be frightened, but see it as a guide on how to solve your problems quickly, efficiently, | ||
| - | </ | ||
| ===== General help ===== | ===== General help ===== | ||
| - | * **Attempt to solve the problem yourself.** We hate being asked about every trivial thing that might possibly go wrong, especially if it's something we've already answered numerous times before. Read the [[docs: | + | * **Attempt to solve the problem yourself.** We hate being asked about every trivial thing that might possibly go wrong, especially if it's something we've already answered numerous times before. Read the [[docs: |
| * **Don' | * **Don' | ||
| * **RTFM** I can't stress this enough - don't just skim the manual looking for key words and phrases, **actually read the documentation** so you understand the terminology involved. If you get a reply that says " | * **RTFM** I can't stress this enough - don't just skim the manual looking for key words and phrases, **actually read the documentation** so you understand the terminology involved. If you get a reply that says " | ||
| - | * **Use the latest firmware release.** If the bug was ever [[:bugs|reported]], there' | + | * **Use the latest firmware release.** If the bug was ever reported, there' |
| * **Don' | * **Don' | ||
| * **OpenWrt isn't for everyone.** If you're having too much trouble trying to use OpenWrt, then don't use it. If you can't manage to get OpenWrt running on your device and have to ask for each and every next little step, you won't be able to manage it without help in the future, which will be no fun for you and all others involved in helping you. | * **OpenWrt isn't for everyone.** If you're having too much trouble trying to use OpenWrt, then don't use it. If you can't manage to get OpenWrt running on your device and have to ask for each and every next little step, you won't be able to manage it without help in the future, which will be no fun for you and all others involved in helping you. | ||
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| ===== Getting help on the forum ===== | ===== Getting help on the forum ===== | ||
| - | * If later you find an error in your post you may edit it. Generally this is done by adding an " | + | |
| - | * Attempt to add to an existing thread before creating a new one, this will help keep information organized and make it easier to search. Make sure your question fits to the topic. **Cross posting to multiple categories | + | |
| - | | + | |
| * **Please use " | * **Please use " | ||
| * **Be patient.** We have users from all over the world, therefore give your posting at least 24h time to reach the whole globe. Even if you do not get an answer within 24h, be more patient. If after a reasonable amount of time (3-7 days) there is still no answer, you may bump your question. Still no answer? Maybe there is nobody in the forum that can answer your question. | * **Be patient.** We have users from all over the world, therefore give your posting at least 24h time to reach the whole globe. Even if you do not get an answer within 24h, be more patient. If after a reasonable amount of time (3-7 days) there is still no answer, you may bump your question. Still no answer? Maybe there is nobody in the forum that can answer your question. | ||
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| * Remember, nobody is going to look through the logs to see if your question was answered // | * Remember, nobody is going to look through the logs to see if your question was answered // | ||
| - | ==== General ==== | + | ==== General |
| * **Don' | * **Don' | ||
| * **Disable any scripts which may become annoying.** Away/back messages should not be printed publicly. It's fine if you're in the middle of a conversation and need to excuse yourself for a few minutes but don't use a script to announce it to the entire IRC network. Colors and text attributes (bold, inverse) are not widely supported and tend to be an eyesore even when they' | * **Disable any scripts which may become annoying.** Away/back messages should not be printed publicly. It's fine if you're in the middle of a conversation and need to excuse yourself for a few minutes but don't use a script to announce it to the entire IRC network. Colors and text attributes (bold, inverse) are not widely supported and tend to be an eyesore even when they' | ||